Frequently Asked Questions

SHIPPING - DELIVERY
Where does StingHD ship?

StingHD ships internationally.

How much does shipping cost?

StingHD charges a flat fee of $30.00 to ship each item in the Continental United States and a flat fee of $60.00 to ship each item to all other locations.

How long will it take to receive my order?

All items are custom made to order and typically ship within two to three weeks of order. Please allow additional time for shipping.

PURCHASE – PRICE PAYMENT
What forms of payment does StingHD accept?

StingHD accepts all major credit cards including Visa, MasterCard and American Express.

Does StingHD charge sales tax or other fees?

All orders shipped to the State of New York will be charged State sales tax. Recipients are responsible for all other applicable local taxes and International customs fees that may be levied by their local government agencies.

RETURNS – REFUNDS - EXCHANGES
What is StingHD’s exchange policy?

Since all items are custom made to order, all sales are final. A product ordered on the StingHD.com website cannot be returned for exchange or refund.

While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed on the StingHD.com website are representative of the original Henry Designs products, variations may occur due to the nature of crafting custom orders using natural leathers, stones and metals. In addition, true color representations may also be affected by technical restrictions of color reproduction on your computer equipment.

What is StingHD’s product warranty?

The products sold on the StingHD.com website are protected by a 1-year (365 day) limited warranty from the date of delivery. Products plated in yellow gold or rose gold may wear over time. These products can be re-plated for a surcharge.

Why doesn't the product I received match the picture on the web site exactly?

While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed on the StingHD.com website are representative of the original Henry Designs products, variations may occur due to the nature of crafting custom orders using natural leathers, stones and metals. In addition, true color representations may also be affected by technical restrictions of color reproduction on your computer equipment.